Rental Policies

Hours of Operation: Operating hours are 8:00AM – 5:00PM Monday- Sunday year round. Hours of
operation and days open may change during peak seasons, holidays, and weekends.

Deposit Policy: An advance payment of the one (1) night’s room rent, taxes, and fees is required at the time
of booking. This amount will be applied towards your balance upon check in. A valid credit card is required
to make the reservation, and will be held for 14 days after departure in the event of a remaining balance
and/or incidentals charges. All monthly reservations require a $250.00 deposit upon making the reservation.
All returned checks are subject to a $25.00 Non Sufficient Funds fee. We accept MasterCard, Visa,
American Express, and Discover.

Service Fee: For all paying reservations there is a 5% administrative service fee applied. Taxes and fees are
subject to change at any time without prior notice.

Rental Rules: Check in is after 3:00 pm and guaranteed by 6:00 pm (Central Standard Time). Check out is
promptly at 10:00am. Early arrivals and late departures may be subject to additional charges. No pets are
allowed in rental units. No RV’s, trailers, or boats are permitted. Smoking is not permitted in any rental
unit.

Age Requirements: The individual making the reservation must be 25 years of age or older, and must
occupy the rental unit the entire term of the reservation. Singles under 25 years of age are prohibited
unless accompanied by parent or legal guardian. Restrictions may apply regarding the number of people that
may accompany a parent or legal guardian. Additional restrictions may apply during peak seasons and
holidays. Chaperoned groups are prohibited.

Cancellation Policy: Most reservations require a 14 day cancellation notice prior to the scheduled day of
arrival, for daily and weekly stays, to receive an advance deposit refund less a $50.00 processing fee. All
monthly stays require a 60 day notice. Changes to reservations within the specified cancellation period that
result in a reduced value of the reservation, downgrade of unit size or a reduction in the number of nights will
result in the forfeiture of an amount equal to one (1) night’s room rent, taxes, and fees. Please note that
cancellations and/or early departures due to inclement weather do not warrant a refund.

Limited Damage Waiver: The Limited Damage Waiver is a $40.00 fee added to the reservation total. It
covers the registered guest against any accidental damages to the unit or its contents for an amount not to
exceed $2,000.00, when reported immediately. This fee eliminates the necessity for the traditional security
deposits. This gives our guests a complete and total peace of mind by knowing “When accidents do
happen…You are covered!” Please report any damage to the unit as soon as it occurs so that we may be able
to access and/or minimize the extent of the damages. The Limited Damage Waiver is ONLY valid if the
incident is reported PRIOR TO CHECK OUT. It will become void upon departure. If it is determined that
the damage was not caused by accident and was the result of inappropriate action resulting in negligence, the
guest is then responsible for all damages.

Requests and Unit Availability: Sterling Resorts will make every effort to honor requests such as; specific
floors, unit numbers, and bedding types. However, such requests CANNOT BE GUARANTEED. If the
assigned unit is unavailable substitutions will be as similar to that of the original accommodations, including
size of unit and property location, where possible. Sterling Resorts reserves the right to change unit
assignments without notice. No refunds or reservation discounts will be given due to changes in location of
unit, size of bedding, and furnishings.