Hours of Operation: Operating hours are typically 9:00AM – 5:00PM Monday- Sunday. Hours and days of operation may change dependent upon season, holidays, and weekends.
Deposit Policy: An advance payment of 25% room rent, taxes, and fees is required at the time of booking. This amount will be applied towards your balance. A valid credit card is required to make the reservation, and will be held for 14 days after departure in the event of a remaining balance and/or incidentals charges. All monthly reservations require a $500.00 deposit to confirm the reservation and may require up to a 50% deposit plus reservation fee. We accept MasterCard, Visa, American Express, and Discover.
Advance Payment: All non-monthly reservations require payment of the full balance 30 days prior to scheduled arrival dates. Any reservations that are made arriving within 30 days of booking require the full balance to be paid at the time of booking.
Service Fee: For all paying reservations there is an 8% administrative & resort service fee applied. Taxes and fees are subject to change at any time without prior Where applicable, guests are welcome to participate in resort activities while following each resort’s policies.
Rental Rules: Check in is after 4:00 pm (Central Standard Time). Check out is promptly at 10:00am. No RV’s, trailers, or boats are permitted. Smoking is not permitted in any rental unit. HOA rules and regulations will be strictly enforced. Any fines or actions initiated by an HOA will be upheld.
Pet Policy: We understand pets are a part of your family, but pets are permitted ONLY in select pet approved properties with advance reservations and non-refundable pet fees. You must inform our reservations center or the check in location directly prior to arrival if you intend to bring a pet to an eligible unit. The only exception to the Pet Policy is service animals.
Age Requirements: The individual making the reservation must be 25 years of age or older, and must occupy the rental unit the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. One (1) guardian of 25 years or older must be present for every four (4) individuals under the age of 25. Restrictions may apply regarding the number of people that may accompany a parent or legal guardian. Additional restrictions may apply during peak seasons and holidays. Chaperoned groups are prohibited.
Rates: Rates are subject to change without notice. No rate is considered confirmed until payment has been taken at that rate, and we reserve the right to correct rental rates based on human error or technology malfunction. Rates fluctuate based on peak seasons. Monthly rates are also available on a seasonal basis. Please contact our Vacation Planners for monthly rates.
Cancellation Policy: Reservations require a 30-day cancellation notice prior to the scheduled day of arrival for daily & weekly stays. Deposits are non-refundable. Changes to reservations outside the specified 30-day cancellation period that result in a reduced value of the reservation, downgrade of unit size, or a reduction in the number of nights will result in a $75 transfer fee. These changes may not be made within 30 days of arrival. Balance paid is forfeited for all cancellations made within the 30-day period. Any refund requests for reservations including travel insurance are directed towards our travel insurance provider, Red Sky. Reservations not including travel insurance are completely non-refundable.
Limited Damage Protection: The Limited Damage Protection is a $40.00 plus tax fee added to the reservation total. It covers the registered guest against any accidental damages to the unit or its contents for an amount not to exceed $2,000.00, when reported immediately. This fee eliminates the necessity for the traditional security deposits. This gives our guests a complete and total peace of mind by knowing “When accidents do happen…You are covered!” Please report any damage to the unit as soon as it occurs so that we may be able to assess and/or minimize the extent of the damages. The Limited Damage Protection is ONLY valid if the incident is reported PRIOR TO CHECK OUT. It will become void upon departure. If it is determined that the damage was not caused by accident and was the result of inappropriate action resulting in negligence, the guest is then responsible for all damages.
Requests and Unit Availability: Sterling Resorts will make every effort to honor requests such as; specific floors, unit numbers, and bedding types. However, such requests CANNOT BE GUARANTEED. If the assigned unit is unavailable substitutions will be as similar to that of the original accommodations, including size of unit and property location, where possible. Sterling Resorts reserves the right to change unit assignments without notice. No refunds or reservation discounts will be given due to changes in location of unit, size of bedding, and furnishings.